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September 13, 2016


‘The prime duty of my government is to extend security to people and deal sternly with criminals.’

~ Akhilesh Yadav, Chief Minister Uttar Pradesh

 Understanding the fact that law and order in Uttar Pradesh demands a strict criminal justice, chief minister Akhilesh Yadav has directed officials to adopt ‘Zero Tolerance’ on law and order related issues.

The Centralised Master Coordination Plan for Dial-100 service has been finalised and state wide service will begin from this October.  The Centralised Master Coordination centre has been established in Gomtinagar, Lucknow which will house the world’s biggest modern Police Emergency Response System (PERS).

Dial 100 across Uttar Pradesh from October 02


After the modern control rooms established in the Police Stations of Lucknow, Kanpur, Allahabad, and Ghaziabad that showed good results in cases of emergency, ‘Dial-100’ is being implemented across the state in both rural and urban areas to reduce the response time of police and timely intervention.

 Quick response time in urban and rural areas


Image Source – clipper28.com

Reviewing the status of ‘Dial 100’ services in Lucknow, CM Akhilesh Yadav informed that the system would enable police to reach the spot within 10 minutes of the incident in urban areas and within 20 minutes in rural areas. The PERS building will house the call centre having 4,800 police vehicles, and all these vehicles would be equipped with GPS. The government of Uttar Pradesh has appointed Ernst & Young for the consultation of this project, which falls broadly under the category of Police Emergency Management Response System.

 Key features of State-Wide Dial 100


One of the key features of the Dial 100 service is that the call centre will have 400 lines and a handling capacity of 2 million calls per day in English, Hindi and other regional languages.  The call centre would be operational 24 hours a day. The service would be the world’s largest Integrated Emergency response service as it would cater to 75 districts, 685 towns and cities, which have 1,07,452 villages and 1530 police stations. 100 women personnel will be posted at the call centre in Lucknow. The police control call centre will also extend help at the time of medical emergencies.

 This would be the biggest project of the state as well as country which shows a progressive attitude of CM Akhilesh Yadav and his efforts towards better governance!

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